Refund policy

Return and Refund Policy

At Mystic Soundscape, your satisfaction is our priority. If for any reason you are not satisfied with your purchase, please review our return and refund policy below.

Returns

  1. Eligibility:

    • Items must be unused and in the same condition that you received them.
    • Returns must be initiated within 14 days of receiving your order.

  2. Process:

    • To start a return, contact us at [your email address].
    • Provide your order number and a brief explanation of the issue.
    • Once approved, you will receive instructions on how to return the item.

  3. Shipping Costs:

    • Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.

  4. Condition of Return:

    • Returned items must be securely packaged to avoid damage during transit.

Refunds

  1. Eligibility:

    • Refunds are issued for items returned in their original condition.
    • Custom-made or personalized products are non-refundable unless faulty.

  2. Processing:

    • Once your return is received and inspected, we will notify you of the refund approval or rejection.
    • Approved refunds will be processed back to your original payment method within 5-10 business days.

Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us within 48 hours of delivery.
  • Include photos of the damage and your order details. We will arrange for a replacement or refund at no additional cost.

Exchanges

  • Exchanges are only available for items that are damaged, defective, or incorrectly sent.

If you have any questions about our policy, feel free to reach out to us at [your contact email]. We’re here to help!